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Terms and Conditions

Payment Options

  • Online Card Payments
  • Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

    Vivekananda Travels , as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Vivekananda Travels offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

    If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Vivekananda Travels 72 hours prior to the time of departure; else, the order is liable to be cancelled.

    Vivekananda Travels charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

  • Internet Banking
  • If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. Vivekananda Travels .com processes payments through an online gateway system which enables safe and secure transactions.

  • Pay at Hotel (Post Pay)
  • With some of our partner hotels Vivekananda Travels has negotiated a special facility where Vivekananda Travels customers can pay the hotel directly at the reception at the time of check-in at the hotel.

Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

Delivery of Products/Services

  • What is an e-ticket?
  • An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.

  • How will I get my e-ticket details?
  • Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Vivekananda Travels .com, please call our Customer Care Representative.

    Vivekananda Travels P ltd. shall not be liable if customers do not comply with this requirement.

  • Is it necessary to carry my e-ticket with me?
  • Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Vivekananda Travels .com. In the event that you fail to present a copy of your e-ticket, Vivekananda Travels P ltd. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

  • How will I get my boarding pass for an e-Ticket?
  • You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

  • Prepaid Ticket Advice ("PTA")
  • A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.