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INFORMATION REGARDING TRAIN TICKETS & AIR TICKETS EFFECTED DUE TO COVID-19 PANDEMIC
As per the railway ticketing policy of IRCTC, all train schedules which were effected due to COVID-19 pandemic, has been cancelled and refunded. A message regarding the same has been sent to customers directly by IRCTC. For the tickets reserved through Vivekananda Travels Private Limited, once the refund is received from IRCTC, the same shall be transferred to customer's bank account. For providing your bank details and grievances regarding railway tickets contact: +91 9846098080 or +91 8943888842As per Airline policy with regards to flights effected due to COVID-19 pandemic, please contact +91 9846098080 or +91 8138908686 with your PNR details to know the status.In general, airlines have moved the ticket amount to credit shell in the same PNR, which can be utilised for future travel as per Airline policies. Please check concerned airline's website for authentic information regarding validity of Airline Credit Shell or Refund policies.
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INFORMATION REGARDING TOURS EFFECTED DUE TO COVID-19 PANDEMIC
All scheduled to depart tours, which were effected due to COVID - 19 pandemic and subsequent lock-down, shall be available for reschedule for future dates, as per availability and at convenience of customers. As you would have already known that the most effected and hard to recover industry due to this pandemic is Travel & Tourism. Our entire industry has now been severely impacted due to the domino effect as well. Considering the safety of our customers and concern over the advances paid towards tour package services, the same shall be retained in credit shell for two years and can be utilised for any of our services/packages on or before 31st of March 2022. REBOOKING FACILITIES AVAILABLE AT ALL OUR AUTHORIZED BRANCH OFFICES.
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TOURS RESCHEDULED DUE TO COVID-19 PANDEMIC
In wake of the COVID-19 pandemic spread in India, all scheduled to depart tours from 1st of March 2020 to 31st of August 2020 has been cancelled and shall be available for rescheduling for future available dates as per convenience of customers. For any tours scheduled after 31st of August, shall be conducted upon check with guidelines from concerned authorities and if necessary, shall be cancelled and rescheduled, for the safety of our customers. For latest updates, please check back here, while your travel date is approaching.
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