Vivekananda Travels Online Private Limited, including all legal entities under the Vivekananda Travels group (hereafter referred to as "Vivekananda Travels" or "we") with an exception of Vivekananda Travels Online Freight Services Private Limited (YOFSPLL), respects your (customers - hereafter referred as "you" or "user") privacy and values our relationship with our business partners, clients, third parties having contractual relationship with Vivekananda Travels (hereafter referred to as "third party" or "service provider"), and any party who purchases/intend to purchase/inquire about any product(s) and/or service(s) made available by Vivekananda Travels through any of Vivekananda Travels customer interface channels including Website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels"). We are committed to protecting your personally identifiable information (hereafter referred as "information" or "personal information" or "personal data" or "special category of personal data") by handling it responsibly and safeguarding it using appropriate technical and organizational measures.
We want to assure you that we follow appropriate standards when it comes to protecting your privacy on our Sales Channel. This policy outlines the types of personal information collected on our Website, how this data is used/processed and safeguarded as well as how users may exercise their rights with respect to personal information.
In case you book travel services on behalf of your family or a minor, you agree:
In such a scenario, Vivekananda Travels will be acting as data processors while your respective employer, contractor, business partner, affiliate shall be acting as the data controller. It will be the obligation of the data controller to seek consent of the end customer.
1. What Personal Data shall we collect?
a. We collect the following personal and sensitive information from you when you transact through us:
b. The personal data we collect may also include 'sensitive' or 'special categories' of personal data such as details about your:
If you choose not to provide, or object to us processing the information we collect, we may not be able to process your instructions or continue to provide some or all of our services to you (including our clients)Personal information of other customers/users/travelers
If you provide personal information to us regarding individuals other than yourself, you agree
c. Personal information of child
The Services are not intended for users under the age of 16 (Permissible Age), unless permitted under applicable local laws. We do not knowingly collect any personal information from you or the market to solicit information from anyone under the Permissible Age. If we become aware that a person submitting personal information is under the Permissible Age, we will delete the account and any related information immediately. If you believe we might have any information from or about you under the Permissible Age, please contact us at firstname.lastname@example.org.
d. We use third party services/bots to capture the following additional information:t
2. How do we collect Personal Data?
a.Directly: We obtain personal data directly from individuals in a variety of ways , including but not limited to obtaining personal data from individuals who provide their personal information via registrations or guest account for booking travel services, their business card, complete our online forms on our website/mobile app, provide records relating to previous requests or reservations made, Individuals who subscribe to our newsletters and preference center, register for webinars, and attend meetings or events we host or visit our offices. We may also obtain personal data directly when we are establishing a business relationship, performing professional service through a contract, or through our hosted software applications.
b. Indirectly: We obtain personal data indirectly about individuals from a variety of sources, which includes but is not limited to travel agents, other travel websites, social media, authorized representative from whom you seek travel services on behalf of others and our clients. We may add personal data to our customer relationship management records to better understand and serve you, or to satisfy a legal obligation.
3. What lawful reasons do we have for processing Personal Data?
We may rely on the following lawful reasons when we process your personal data to operate our business and provide our products and services:
a.Contract - We may process personal information in order to perform our contractual obligations to which you (data subject) or our client (data controller) is party. Please refer to the section - Vivekananda Travels for Business (Corporate)
b. Consent - We may rely on your freely given, specific, informed and unambiguous consent at the time you provided your personal information to us for one or more specific purposes
c. Legitimate interests - We may rely on legitimate interests based on our evaluation that the processing is fair, reasonable and balanced
d. Legal obligations - We may process personal information where processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, which require protection of personal data, in particular where the data subject is a child.
4. How will we use/process your personal data
a. We do not sell or trade upon any of the above foregoing information without your consent. The foregoing information collected from you is put to the following use:
If you choose not to share this information, you can still visit our website, but you may be unable to avail certain options or our services.
In general, you can visit our website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyse this data for trends and statistics, but the individual user remains anonymous.
c. Permissions required to use various features in our Vivekananda Travels app (Android and IOS):
In order to have a better experience and to use all features in the app, we need below permissions to be used in our app:
In addition to these permissions, below mentioned permission is additionally required by our Android Application:
d.Permissions required to use various features in our Adopt A Heritage (AAH) app - Android and IOS:
5. With whom do we share your Personal Data?
In connection with any of the purposes outlined in the "How will we use/process the personal data" section above, we may disclose details about you to:
a. travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service provides
b. suppliers of IT based solutions and products that assist us in providing services to you (such as any external data hosting and monitoring providers we may use, communication service providers)
c. Competent authorities (including auditors, courts and authorities regulating us for internal compliance and audit(s)) as required or authorized by applicable law, and to comply with our legal and regulatory obligations;
d. Credit reference agencies or other third party organizations (CyberSource, Paypal) that help us make credit decisions or conduct risk checks to reduce the incidence of fraud
e. Other organizations to whom we may transfer our rights and/or obligations under the Terms agreed between Vivekananda Travels and respective organization
f. Any other person or organization after a restructure, sale or acquisition of any member of the Vivekananda Travels group, as long as they use your personal information for the same purposes we did
g.The analytics service providers which with whom the data may be shared are:
h.And other members of Vivekananda Travels Group/ third parties that may reasonably require access to personal data relating to you or providing services to you. With specific reference to third party, we use third-party service providers to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a 'pixel tag', which is industry standard technology used by various major websites. No personally identifiable information is collected or used in this process. Such third parties do not know your name, phone number, address, email address, or any personal information which can identify you.
6. Where do we transfer (cross boarder transfer) your Personal Data?
Information we hold about you may be transferred to countries:
a. where we do business
b. which are linked to your engagement with us
c. from which you regularly receive or transmit information
d. Where our third parties conduct their activities
We may share non-personal, anonymized and aggregated information with third parties for several purposes, including data analytics, research, submissions, thought leadership and promotional activity.
7. How we protects your Personal Data?
We have implemented appropriate technical and organizational measures to safeguard and help prevent unauthorized access to your information and to maintain data security. These safeguards take into account the sensitivity of the information that we collect, process and store and the current state of technology. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. The third party with respect to payment gateway and payment processing are all validated as compliant with the payment card industry standard (generally referred to as PCI compliant service providers).
We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access or other causes beyond our control. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information of your Vivekananda Travels account with anyone. If we receive instructions using your registered email ID or username, we will consider that you have authorized the instructions.
8. What are your data Protection Rights?
Your data protection rights are highlighted below:
a. Right to Access - You may ask us to verify whether we are processing personal data about you, and if so, to provide more specific information.
b. Right to Correction - You may ask us to correct our records if you believe they contain incorrect or incomplete information about you.
c. Right to Erasure - You may ask us to erase (delete) your personal data after you withdraw your consent to process it, or when we no longer need it for the purpose it was originally collected and we shall erase your personal data, subject to the data retention requirements under the applicable rules, regulations, guidelines, law, by-law, to meet our legal/regulatory obligations. Please note, even after completion of your request regarding account or data deletion, we will be retaining transactional data to meet our legal obligations.
d. Right to Processing restrictions - You may ask us to temporarily restrict our processing of your personal data if you contest the accuracy of your personal data, prefer to restrict its use rather than having us erase it, or need us to preserve it for you to establish, exercise, or defend a legal claim. A temporary restriction may apply while verifying whether we have overriding legitimate grounds to process it. You can ask us to inform you before we lift that temporary processing restriction.
e. Right to Data portability - You may request portability of your personal data, which shall be limited to the transfer of information pertaining to the customer profile and transaction records, to another data controller.
f. Automated Individual Decision-making - You may ask us to review any decisions made about you which we made solely based on automated processing, including profiling, that produced legal effects concerning you or significantly affecting you.
g. Right to Object to Direct Marketing including Profiling - You may object to our use of your personal data for direct marketing purposes, including profiling. We may need to keep some minimal information to comply with your request to cease marketing to you.
h. Right to Withdraw Consent - You may withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. However, this may lead to Vivekananda Travels not able to provide certain products or services to you.
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it. No fee is required to make a request unless your request is clearly unfounded or excessive. Depending on the circumstances, we may be unable to comply with your request based on other lawful grounds.
9. How long shall we retain/ dispose your Personal Data?
We seek to ensure that we only keep your personal data for the longest of:
a. the period necessary for the relevant activity or services
b. any retention period that is required by law
c. the period in which litigation or investigations might arise in respect of the services
10. Changes to this privacy statement:
From time to time we may update this statement. When we do, we will publish the changes on this Website. If you do not agree with these changes, you can discontinue your use of our Website.
11. How to contact us, request access to your personal data or contact us with questions or feedback?
If you have a question, comment, or complaint or wish to access a copy of your personal data or to correct it if you believe it is inaccurate, you may contact us at email@example.com
Please note, we will not be responding to any operational enquiries and for such support, kindly drop a mail to firstname.lastname@example.org
Annexure A: Cookie Notice
In order to provide you with a more personalized and responsive service, Vivekananda Travels needs to remember and store information about how you use this Website. This is done using small text files called cookies. Cookies contain small amounts of information and are downloaded to your computer or other device by a server for this Website. Your web browser then sends these cookies back to this Website on each subsequent visit so that it can recognize you and remember things like your user preferences. You can find below more detailed information about cookies.
What cookies do Vivekananda Travels use and why?
Some of the cookies Vivekananda Travels uses are mandatory and cannot be disabled so as to enable you to move around the Website and use its features such as accessing secure areas that may contain content for registered users. Should you not wish to allow Vivekananda Travels use the said cookies, you may at your wish stop using the Vivekananda Travels Website.
Vivekananda Travels also uses functional cookies to record information about the choices you have made and to allow it to tailor the site to its users; for example, to remember your language or region or that you have already completed a survey. This information is usually anonymized and is not used for any other purpose.
Vivekananda Travels or its service providers also use analytic services to understand how effective Vivekananda Travels content is, what interests Vivekananda Travels users have, and to improve how this Website works. In addition, Vivekananda Travels use web beacons or tracking pixels to count visitor numbers and performance cookies to track how many individual users access this Website and how often. This information is used for statistical purposes only and it is not Vivekananda Travels's intention to use such information to personally identify any user. However, if you have registered and signed into this Website, Vivekananda Travels may combine this information with information from its web analytic services and cookies to analyse how you use this Website in more detail.
How to control cookies?
By using this Website, you agree that Vivekananda Travels can place cookies on your computer or device as explained above. Please bear in mind that removing or blocking cookies can impact user experience and parts of this website may no longer be fully accessible.
Most browsers will allow you to see what cookies you have, and delete them on an individual basis or block cookies from any particular or all websites. Be aware that any preference you have set will be lost if you delete all cookies, including your preference to opt-out from cookies, as this itself requires an opt-out cookie to have been set. Also, this may also lead to unavailability of some services.
Managing Analytics cookies
Vivekananda Travels use the following service providers and you can learn more about their privacy policies by clicking on following links:
Google Analytics: https://www.google.com/analytics/learn/privacy.html
Managing Local Shared Objects
A local shared object is like most other browser cookies except that it can store additional types of information. These cookies cannot be controlled using the mechanisms listed above. Our Website uses these types of cookies to store user preferences for media player functionality and without them some video content may not play properly.
External web services
Vivekananda Travels sometimes uses external web services on this Website to display content within the web pages of this Website, for example to display images, show videos or run polls. As with the social buttons, Vivekananda Travels cannot prevent these sites or external domains, from collecting information on your use of this embedded content.
Vivekananda Travels may also use tracking technologies to determine whether you have read, clicked on, or forwarded certain email communications which Vivekananda Travels sends to you, to make its communications more helpful and interesting. If you do not wish Vivekananda Travels to confirm whether you have opened, clicked or forwarded its communications, you will need to unsubscribe, as it is not possible for Vivekananda Travels to send these emails without tracking enabled. Registered subscribers can unsubscribe following the instructions in the individual email communications you receive from Vivekananda Travels.
Vivekananda Travels may modify or amend this Cookie Notice from time to time at its discretion. When Vivekananda Travels makes a change to this notice, it will amend the revision date at the top of this page, and such modified or amended Cookie Notice shall be effective to you and your information as of that revised date. Vivekananda Travels encourages you to periodically review this Cookie Notice to be informed about how it is using cookies.
Please contact Vivekananda Travels through email: email@example.com , if you would like more detailed information on the cookies that we use.