Terms

• Pilgrims/ Tourists can book for their tours six months prior to the tour starting date with an advance amount of Rs 2000 per pax. The balance amount should be remitted before 30 days from the tour starting date. On booking it implies that you have been informed, read and understood the terms & conditions and the tour itinerary/program. Booking implies acceptance of the same.

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.

• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.

• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

• All fixed packages are on seat in the coach basis.

• The vehicle size depends upon the total number of passengers booked.

• Pick up and drop will be provided only on group basis. A minimum of 6 passengers required in a group for providing pick up and drop. Extra charges applicable for separate pick up and drop.

Includes

• Accommodation: 4 sharing non a/c accommodation provided by the company as per the tour schedule. Note:Double/Triple bedroom accommodation can be arrange as per the request of the pilgrims their own expense. (INR 2000 additional charge per head for double sharing & INR 1500 additional charge for triple sharing room per head)

• Food: Normal type vegetarian food can be served by the company as per itinerary

• Transport : Semi luxury Non AC road transportation arranged by the company as per the tour schedule is included in the tour charge .

• Tour manager as per itinerary

Excludes

• Entry tickets where ever necessary excluded in the tour charge

• Train/Air tickets

• Boating charges

• Anything that is not mentioned in the included items

Flight details

Train details

Booking

Booking

• Pilgrims/ Tourists can book for their tours six months prior to the tour starting date with an advance amount of Rs 2000 per pax. The balance amount should be remitted before 30 days from the tour starting date. On booking it implies that you have been informed, read and understood the terms & conditions and the tour itinerary/program. Booking implies acceptance of the same.

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

Children’s policy

• Children’s between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in Website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/cheque/DD to the official bank account of Vivekananda Travels Pvt Ltd, Syndicate Bank, Mavoor Road branch only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via cheque/DD would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.

FLIGHT/RAILWAY TICKETS

 The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.

Vivekananda Travels is not in any way responsible regarding the confirmation of ticket and cancellation of tickets both air/ rail confirmation and cancellation refund policies are as per the air/train authorities. Rules and Regulations terms and condition only.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686,                       Email: kannur@vivekanandatravelspltd.com
• VADAKARA: Roshni Building, Opp New Bus stand, Vadakara. Ph: 0496-2514444, 8138908383   Email: vadakara@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910,                       Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: SV Palace, Opp MES School, Olavakkode, Palakkad. Ph: 0491-2553268               Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803                                                                                    Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144        Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341,  Email: cochin@vivekanandatravelspltd.com

HELPLINE DESK and FEEDBACK

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

Children’s policy

• Children’s between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

• The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.
• Vivekananda Travels is not in any way responsible regarding the confirmation of train/flight tickets
• Cancellation of tickets, both air/ rail, refund policies are as per the air/train authority's rules, regulations, terms and conditions only.

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in Website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/cheque/DD to the official bank account of Vivekananda Travels Pvt Ltd, Syndicate Bank, Mavoor Road branch only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via cheque/DD would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686, Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910, Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: +91 8138928787 Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803 Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144, 8138908484 Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787 Email: cochin@vivekanandatravelspltd.com

Helpline Desk & Feedback

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.