Terms

• All fixed packages are on seat in the coach basis.
• The vehicle size depends upon the total number of passengers booked.
• The passengers can select their private tour as per their requirement with a special rate. Either you can use plan your trip facility in our website vivekanandatravelspltd.com otherwise you can sent your requirements to our email narendrancvt@gmail.com or sales@vivekanandatravelspltd.com. We will get back to you as soon as possible.
• All northern Himalaya pilgrims should bring , woolen sweater, woolen monkey cap, gloves and socks and an umbrella
• Request to Pilgrims who were unfit for travelling to high altitude please avoid booking particular Packages
• Pick up and drop will be provided only on group basis. A minimum of 6 passengers required in a group for providing pick up and drop. Extra charges applicable for separate pick up and drop.
• If there is any  cancellation of the helicopter  due to  climate  (weather  )condition . The refund will be available  as per the rules and regulations of helicopter  company only  . The tour company have no any responsibility  regarding the same
• If Amarnath Yathra is stopped by the Amarnath Shrine Board on the way or in between our Amarnath Yathra, no refund or no other alternative arrangements will be provided by the company.

Includes

• Jammu Airport pick up 
• Katra to Srinagar Transfer
• Neelgrath – Panchtarni – Neelgrath helicopter charges
• All transportation using Non AC small vehicles at Katra, Srinagar, Srinagar - Baltal sector
• AC double sharing accommodation at Katra, Srinagar, Sonmarg. (Hill stations Non AC only)
• Tented accommodation will be arranged at Panchatharani/ Amaranth.
• Food as per the tour itinerary except Amarnath & Panchatharani ( Free food available at Amaranth and Panchatharani)
• Tour Escort from Vivekananda will be available at Katra, Amaranth Cave , Panchatharani, Neelgarth and Srinagar
• Pick up & drop  as per the tour itinerary only

Excludes

• Up and down Train/ Airfare
• Palki, Horse, pony charges
• All entrance fees
• Mineral Water, Tea/snacks, Camera, Laundry, Room service etc. are not included in the tour charge
• If there is any  cancellation of the helicopter  due to  climate  (weather  )condition . The refund will be available  as per the rules and regulations of helicopter  company only  . The tour company have no any responsibility  regarding the same  
• Boating Charges
• All personal requirements
• Separate pick up and drops
• Additional food and beverages
• Extra payments in hotels
• Any extra accommodation beyond our fixed packages
• Expenses which not mentioned in included items

Flight details

Train details

Booking

BOOKING

• An initial advance of INR 10000/- to be remitted for train / helicopter ticket confirmation on or before 120 days of the tour starting date and the Balance amount to be remitted on or before 30 days of the tour starting date .
• Payments can be  remitted  in  our  Bank account or by cash to any branches and  inform  to the  head office with out any delay                    
• The pilgrims should be submit 02 No’s passport size photos while booking for the tour
• The passengers should report at airport before 2 hrs of the flight schedule time .
• The tour will end at the destination airport of flight ticket .The travel to home should be made by the pilgrims own expense
• The passengers should collect the medical certificate from authorized doctors which is approved by the Amarnath Shrine Board. The doctors list and the application form is available in all branches of Vivekananda Travels P Ltd.
• Helicopter reservation mandatory documents and input data should be handed over at the time of booking itself. (Format available at all branch offices)
• If the journey is blocked /diverted/ cancelled For any reasons beyond our control such as Road Bandh, Train Delay/cancelation, Strike, Natural Calamities, (Earth Quake, Flood, Cyclone, Tsunami etc) Company Will not allow any
• If any passengers are not interested to travel by helicopter (up and down), the actual helicopter charges can be reduced from the total tour charge. But any such disinterest should mandatorily be confirmed and intimated to company before the booking of the tour.
• The Passengers should report at helipad for 1 hour before the helicoptor schedule time. if the helicoptor doesn't fly due to any weather condition, must collect the cancellation seal on helicoptor ticket from the helicoptor company. its the only one proof for getting refund
• Pass for amarnath pilgrimage is issued from selected branches of punjab national bank approved by the amarnadh trust (the details available at vivekananda office).
• Pilgrims who are unfit to travel to high altitudes and having any sort of unhealthy condition should avoid booking for this package. Only pilgrims having healthy condition are allowed to visit Amarnath and a confirmation from Amarnath Shrine Board is required
• If Amarnath Yathra is stopped by the Amarnath Shrine Board on the way or in between our Amarnath Yathra, no refund or no other alternative arrangements will be provided by the company.

FLIGHT/RAILWAY TICKETS

The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.

Vivekananda Travels is not in any way responsible regarding the confirmation of ticket and cancellation of tickets both air/ rail confirmation and cancellation refund policies are as per the air/train authorities. Rules and Regulations terms and condition only.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686,                       Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910,                       Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: +91 8138928787           Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803                                                                                    Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144 , 8138908484       Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787 Email: cochin@vivekanandatravelspltd.com

HELPLINE DESK and FEEDBACK

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.

Cancellation & Refund

• 50% of advance amount refund will be available for the cancellations before 30 days from the tour starting date and thereafter no refund will be available against cancellations.
• If the journey is blocked /diverted/ cancelled for any reasons beyond our control such as Road Bandh, Strike, Train or flight delay/cancellation/strike, Natural Calamities, (Earth Quake, Flood, Landslides, Cloud bursts, Cyclone, Tsunami etc) Company will not allow any refund.
• Places of visits, subject to opening for public visit only. If in case any monuments, place of visit is closed for public entry due to any reason, the company is not liable for the same.

Children’s policy

• Children’s between 5-11 years will get 25% reduction in tour charge (Separate accommodation not available)

Flight/Railway Ticketes

• The Passengers booking for package tours should give a copy of air ticket/ train ticket to the head office at Calicut before 15 days of the tour starting date.
• Vivekananda Travels is not in any way responsible regarding the confirmation of train/flight tickets
• Cancellation of tickets, both air/ rail, refund policies are as per the air/train authority's rules, regulations, terms and conditions only.

Payment policy

• Payments to be made on booking only with Vivekananda Travels's authorized Agency/Branch (List available in Website www.vivekanandatravelspltd.com). Or the customer can make the payment by the mode of online bank transfer/cheque/DD to the official bank account of Vivekananda Travels Pvt Ltd, Syndicate Bank, Mavoor Road branch only. (Account details available with authorized agency/branch offices).
• Upon online bank transfer/payments via cheque/DD would request to intimate the booking office with the payment reference number and transaction details. Else, the booking and the receipt of credit of transaction will not be confirmed and the company will not be responsible for the same.
• Please ensure to collect your receipt copy from the booking offices on successful payment to ensure booking confirmation and request you to verify the details before leaving the counter.

Authorized Regional Branch Offices

• KANNUR: KVR Tower, South Bazaar, Kannur. Ph: 0497-2712711, 8138908686, Email: kannur@vivekanandatravelspltd.com
• WAYANAD: CSMC, Down Bazaar, Mananthavadi, Wayanad. Ph: 9447385910, Email: wayanad@vivekanandatravelspltd.com
• PALAKKAD: +91 8138928787 Email: palakkad@vivekanandatravelspltd.com
• KOZHIKODE: SK Temple Complex, Near Stadium, Kozhikode. Ph: 0495-2727100, 2727800, 4854444, 9846098080, 8943888803 Email: calicut@vivekanandatravelspltd.com or sales@vivekanandatravelspltd.com
• THRISSUR: Pathayapura Building, Round South, Thrissur. Ph: 0487-2424144, 2444144, 8138908484 Email: trichur@vivekanandatravelspltd.com
• ERNAKULAM: Jawaharlal Nehru Stadium Complex, Kaloor, Ernakulam. Ph: 0484-2340341, 8138918787 Email: cochin@vivekanandatravelspltd.com

Helpline Desk & Feedback

We offer our 24 hours helpline number to ensure prompt support for our customers. In case of any emergencies/support requirement, you may call us to +91 9846098080 or leave us a message unto this number. Our team will contact you immediately.

For feedback/escalations/grievance you can contact +91 8943888843 or write your feedback to feedback@vivekanandatravelspltd.com.